What is your returns policy?

All unused materials in good condition (see Restrictions below) may be returned for credit, within 2 years of original purchase. Please remember, if there is even a small amount of damage, we cannot resell the item, so we cannot credit you for it.

A 10% restocking fee will be deducted from the credit.

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Preparing your return:

  • Make certain the items are in good shape:
    • No grease or ink stains
    • No writing inside or outside
    • No cover or page damage
  • Complete a Returns Form:
    • A copy was included with your shipment or you may download one.
  • Make a copy of the original invoice or packing slip to include with the return.
    • Items returned without this may be credited at a reduced rate.
    • All credits issued in this manner are final and will not be increased if a copy of the invoice is received at a later date.

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Steps for packaging and shipping:

  • Use a NEW, sturdy container of appropriate size.
  • Carefully package the studies.
    • Protect spiral-bound book covers by alternating the direction of the studies so the spirals are not one on top of the other. Use a package wide enough so each book’s spirals do not rest on the book cover below it.
    • Add enough filler, packed firmly into all empty spaces, to keep contents from shifting during transit.
    • Don’t use newspaper as package filler unless you first wrap the materials with clean paper or plastic. Materials smudged with newsprint ink are not acceptable for credit.
    • View pictures and step-by-step packaging instructions.
  • Insure the package when you ship it.
    • When you ship your returns, USPS Media Mail is often the least expensive method. Make certain you purchase enough insurance to guarantee reimbursement in the event your package is lost or damaged.

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Where to send returns:

  • Send returns to our street address:
    • Joy of Living Bible Studies
      4601 Telephone Rd. #115
      Ventura, CA 93003
  • Do not send orders, payments, or correspondence in with your returns. Returns are not always processed on the day they are received.

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Returns credits and refunds:

  • We will issue a credit to your Joy of Living account.
  • If you won’t be ordering again soon and would like a refund by check, please enclose a request in each package.
  • Refunds for orders placed on our website:
    • If return is received within 60 days of the order date, the credit will be refunded to the payment method you used.
    • Returns received after 60 days will be credited to your Joy of Living account. You may request a refund by check.

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Restrictions on Returns:

  • Preschool Materials and Youth Studies may be returned within 30 days if unused and in good condition. Please contact us in advance for permission.
  • Audio Lecture Series
    • Rentals
      Rental fee will be credited only if returned within 30 days (please contact us in advance for permission if you are requesting a credit of the rental fee). The charge for missing CDs is $3.00 each.
    • Purchases on CD
      Full price will be credited only if set is unused and returned within 30 days (please contact us in advance for permission). Returns after 30 days will be credited the difference between purchase and rental prices. The charge for missing CDs is $3.00 each.

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