Returns

What is your returns policy?

All unused materials in good condition (see Restrictions below) may be returned for credit, within 2 years of original purchase, for credit to your account. If you would prefer a refund, please enclose a request with your return.

A 10% restocking fee will be deducted from the credit.

• Download a Joy of Living Returns Form (pdf)
• Preparing your return
• Steps for packaging and shipping
• Where to send returns
• Returns credits and refunds
• Restrictions on returns

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Preparing your return:

• Make certain the items are in good shape:
  • No grease or ink stains
  • No writing inside or outside
  • No cover or page damage
• Complete a Returns Form:
  • A copy was included with your shipment or you may download one.
• Make a copy of the original invoice or packing slip to include with the return.

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Steps for packaging and shipping:

• Use a NEW, sturdy container of appropriate size.
  • The US Postal Service, UPS, and FedEx handle millions of packages daily. The packages get tossed about and stacked. Re-used boxes may not be able to stand up to this treatment, allowing damage to book covers and corners. Don’t let your return become a casualty.
  • View pictures of damaged returns sent in re-used or non-sturdy containers.
• Carefully package the studies.
  • When the books were shipped to you, we inserted a sheet of white paper between the books. We suggest that you keep the sheet of white paper between the books to reduce scuffing.
  • Protect spiral-bound book covers by alternating the direction of the studies so the spirals are not one on top of the other. Use a package wide enough so each book’s spirals do not rest on the book cover below it.
  • Add enough filler, packed firmly into all empty spaces, to keep contents from shifting during transit.
  • Don’t use newspaper as package filler unless you first wrap the materials with clean paper or plastic. Materials smudged with newsprint ink are not acceptable for credit.
  • View pictures and step-by-step packaging instructions.
• Insure the package when you ship it.
  • Make certain you purchase enough insurance to guarantee reimbursement in the event your package is lost or damaged.

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Where to send returns:

• Send returns to our street address:
  • Joy of Living Bible Studies
    4601 Telephone Rd. #115
    Ventura, CA 93003
• Do not send orders, payments, or correspondence in with your returns. Returns are not always processed on the day they are received.

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Returns credits and refunds:

• We will issue a credit to your Joy of Living account.
• If you won’t be ordering again soon and would like a refund by check, please enclose a request in each package.

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Restrictions on Returns:

• Reproducible Materials may be returned within 30 days if unused and in good condition.
• May not be returned for credit: Discounted Sale items, Digital Studies, and products on CD or DVD.

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